Advanced customer intelligence platform drives unprecedented engagement and franchise growth across our global network

We're excited to share some incredible news that's transforming how we connect with our guests and support our franchisees worldwide! Pepper Lunch has partnered with Momos, the industry's leading reputation management platform, to revolutionize our approach to guest engagement, reputation management, and franchise success across our entire global network. This strategic partnership is already delivering remarkable results and setting new standards for customer connection in the restaurant industry.

Real-Time Global Sentiment Intelligence

What truly sets this partnership apart is Momos' comprehensive sentiment monitoring capabilities. We now have total visibility into our customers' sentiment in real time across all review platforms globally. This includes:

• Instant monitoring of Google Reviews, Yelp, TripAdvisor, and local review platforms in each market
• Automated alert systems that notify franchisees immediately when sentiment shifts occur
• Comprehensive sentiment analysis that identifies trending topics, concerns, and opportunities across our entire global network
• Cross-platform reputation management that ensures consistent brand experience worldwide

This 360-degree view of customer sentiment enables our franchisees to respond proactively to feedback, capitalize on positive trends, and address concerns before they impact business performance.

The Perfect Match for Our DIY Experience

What makes Momos the ideal partner for Pepper Lunch globally? Their comprehensive platform aligns perfectly with our commitment to personalized dining experiences. Just as our guests customize their meals on our signature hot plates, Momos enables us to customize our approach to every single customer interaction, regardless of location or market.

"Momos understands that every guest interaction is an opportunity to build lasting relationships," says Troy Hooper, CEO of Hot Palette America. "Their platform doesn't just collect data – it transforms customer touchpoints into meaningful connections that drive loyalty and growth. For a brand built on the principle of 'Sizzle It Your Way,' having technology that personalizes every aspect of the customer journey across our global network is invaluable."

Four Powerful Capabilities, One Seamless Global Experience

Momos brings four game-changing capabilities to our worldwide franchise system:

Reputation Management - Proactively managing our brand presence across all digital platforms globally, ensuring every Pepper Lunch location maintains the highest standards of online excellence, regardless of market or language.

Listing Management - Keeping all location information accurate and up-to-date across hundreds of directories and platforms worldwide, making it easier for guests to find and visit our restaurants in any country.

Real-Time Sentiment Intelligence - Monitoring customer sentiment across all review platforms globally, providing instant insights into brand perception and customer satisfaction trends worldwide.

Empowering Global Franchisees with Intelligent Automation

For our growing network of franchisees across multiple countries, Momos delivers the operational intelligence needed to thrive in today's competitive landscape. The platform's sophisticated data capture capabilities go far beyond traditional loyalty programs – they create a complete picture of each customer's journey and preferences, while providing real-time insights into how our brand is perceived across all digital channels.

The automated survey distribution via SMS keeps our finger on the pulse of guest satisfaction in real-time across all markets, while the recovery workflow for negative feedback ensures that every concern becomes an opportunity to exceed expectations. The comprehensive sentiment monitoring means franchisees can identify and address reputation issues instantly, whether they originate from review platforms or social media channels.

This proactive approach to customer service perfectly complements our commitment to treating every guest like family, regardless of which country they're dining in.

Looking Ahead: Technology Meets Global Hospitality

As we continue our aggressive expansion toward 100 North American locations by 2026 and strengthen our presence in existing international markets, partnerships like Momos ensure that our growth never comes at the expense of the personal connections that make dining at Pepper Lunch special worldwide. By combining cutting-edge customer intelligence with our authentic Japanese teppanyaki experience, we're creating a hospitality model that scales globally without losing its soul.

This technology enables our franchisees to compete effectively in fast-casual markets around the world while maintaining the community-focused, personalized approach that sets Pepper Lunch apart. Every data point collected becomes an opportunity to better serve our guests, every sentiment insight helps strengthen our brand reputation, and every interaction becomes a chance to strengthen the bond between our brand and our global communities.

Partnering to Pioneer New Capabilities

We worked with Momos to enable guest data collection on our Grubbrr Dine In Ordering Kiosks. Momos now collects names and phone numbers for every order and attributes the entire order detail to each customer file.

They then send every guest a text message to solicit immediate diner feedback. 

The numbers speak for themselves! In just the last 10 days since implementing Momos' enhanced features on June 11th, 2025, our North American locations have generated extraordinary engagement:

• 3,217 total kiosk interactions - showcasing the power of seamless customer touchpoints
• 3,000 phone numbers collected (approximately 300 per day) - building valuable customer relationships
• 122 returning customers identified - demonstrating the effectiveness of our retention strategies
• 13 customers visited 2+ times - proving the loyalty-building power of personalized engagement
• 150 survey responses from texts sent - maintaining direct communication with our guests
• 20 customers left 5-star Google reviews - amplifying our brand reputation organically

These results represent more than just impressive statistics, they demonstrate how technology can enhance the personal connection that makes Pepper Lunch special in every market we serve.

Ready to Experience the Future of Global Customer Connection?

The partnership with Momos represents our commitment to innovation, growth, and most importantly, to creating exceptional experiences for every guest who walks through our doors worldwide. As we continue to revolutionize the fast-casual dining landscape globally, technology partners like Momos ensure that the heart of our hospitality remains stronger than ever, no matter where in the world they dine.

Interested in joining the Pepper Lunch family and leveraging the power of advanced customer intelligence in your market? Get started on our Franchise Applicant Portal today to learn how you can be part of our technology-powered global success story.